Policies

📦 Shipping Policy

All orders are processed and shipped directly from our international distribution centers to the address provided by the customer.

Estimated Delivery Time:
- Delivery times range from 10 to 45 business days, depending on the customer's location and logistics.
- In some cases, products may be delivered separately.

Shipping and Fees:
- Free shipping is available for orders over U$50.
- Orders below this amount will have shipping calculated at checkout.
- Customs duties, if applicable, are the responsibility of the customer.

Example:
If you purchase two different products, they may arrive on different dates depending on their origin and shipping method.

🔁 Exchange Policy

We accept exchanges only in cases of defective products or items different from those ordered.

Conditions:
- Requests must be made within 7 calendar days of receiving the product.
- Photos or videos proving the issue must be provided.
- The product must be unused and in its original packaging.

Example:
You received a medium-sized shirt but ordered a large. Send a photo of the product and request an exchange within the allowed period.

💸 Return and Refund Policy

You may request a return and refund within 7 calendar days of receiving the product.

Conditions:
- The product must be unused, in its original packaging, and in perfect condition.
- Refunds will be processed after receiving and inspecting the returned item.
- In case of defective products, the refund will be full, including shipping costs.

Example:
You purchased a pair of headphones that arrived defective. After sending photos and returning the product, the amount will be refunded via the original payment method.

🔐 Privacy Policy

Protecting your data is our priority. This policy complies with the New York SHIELD Act and other applicable regulations.

Data Collection:
- We collect only the data necessary to process orders and improve your shopping experience.
- We do not share your data with third parties without your consent.

Security:
- We use SSL encryption and advanced security measures to protect your information.
- You may request deletion or modification of your data at any time.

Example:
Your name, address, and email are used solely for product delivery and order communication.

📃 Terms and Conditions

By accessing and using our website, you agree to the following terms.

Website Use:
- It is prohibited to use the site for illegal, fraudulent, or rights-infringing purposes.
- Prices, delivery times, and product availability may change without prior notice.

Responsibilities:
- Customers are responsible for providing accurate and complete delivery information.
- We are not responsible for delays caused by external factors such as customs or unforeseen events.

Example:
If the address provided is incomplete and the product is not delivered, the cost of reshipping will be borne by the customer.

💳 Payment Policy

We accept the following payment methods:
- Credit cards (Visa, MasterCard, Elo, etc.)
- Bank slip
- Pix
- PayPal and Apple Pay

Security:
- All transactions are protected by certified and encrypted systems.
- We do not store credit card data.

Installments:
- Credit card purchases can be split into up to 12 installments, depending on the payment provider's conditions.

Example:
You can pay for a U$240 order in 6 installments of U$40 on your credit card, with security and convenience.